Returns Policy

Here is a simple guide to our returns policy

WHAT can be returned?
All items from our online store come with a 14 day, peace of mind returns policy

WHEN do items need to be returned by?
14 days for a refund.

WHERE do items need to be returned to?
P.O. Box 7006 Bass Hill NSW 2197

HOW do customers return items?
Contact us via our website or call us on 1300 888 109 to arrange returns.

SHIPPING for returns?
Are original shipping rates refundable? No shipping is not refunded

Does customer pay for shipping the return? If the item is not returned within 7 days, the customer is to pay shipping costs.

FAULTY or wrong goods?
IpsyBuy will be responsible for shipping costs.

PACKING materials?
Do items need to be in original packaging for returns? Absolutely, goods that are not returned in their original consition band packaging will not be accepted.

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